Terms of Service

In these Terms, unless the context requires otherwise, the following words and expressions shall have the meanings set out below:

In these Terms: (a) references to “including” or “includes” mean “including without limitation”; (b) headings are for convenience only and do not affect interpretation; (c) words in the singular include the plural and vice versa; (d) references to legislation include any amendment, re-enactment, or subordinate legislation made under it.

Select2Connect is an online marketplace that connects Customers seeking home, property, and trade Services with independent, verified Suppliers. Our Platform covers a wide range of service categories, including but not limited to:

Skip Hire • Scaffolding • Man & Van • Garden Clearance • Window Cleaning • Gutter Cleaning • Pressure / Jet Washing • Carpet Cleaning • Oven Cleaning • End of Tenancy Cleaning • Rubbish Removal • Fence Installation • Lawn Mowing • Locksmith • Handyman • Pest Control • Drain Unblocking • Car Wash • Plumbing • Electrical • Barber / Hairdresser (Home Visits)

Select2Connect acts as an intermediary marketplace facilitator. We provide the technology platform that enables Customers to discover, compare, and book Services from Suppliers. We are not ourselves a provider of any of the Services listed on the Platform.

You must be at least eighteen (18) years of age to use the Platform. By creating an Account or using the Platform, you confirm that you are 18 or older and have the legal capacity to enter into binding contracts under the laws of England and Wales.

When creating an Account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify us immediately if you suspect any unauthorised use of your Account.

If you are registering as a Supplier, you additionally confirm that: (a) you are a legitimately operating business; (b) you hold all necessary licences, permits, and accreditations required by law for your trade (including, where applicable, waste carrier licences, Gas Safe registration, NICEIC/NAPIT certification, or other relevant accreditations); and (c) you have the authority to bind your business to these Terms.

Select2Connect provides an online venue that enables Customers to search for, compare, and book Services from Suppliers. When a Customer places a Booking, a Service Agreement is formed directly between the Customer and the Supplier. Select2Connect is not a party to the Service Agreement between the Customer and the Supplier.

Select2Connect is not a provider of any of the Services listed on the Platform. We do not employ, direct, or control Suppliers. Suppliers are independent businesses responsible for the quality, safety, legality, and fitness for purpose of their Services.

Payment collection as agent: Payment for Bookings is made by the Customer to Select2Connect acting as commercial agent on behalf of the Supplier. Payment of the Client Charge to Select2Connect shall fulfil the Customer’s obligation to pay the Service Price to the Supplier. Select2Connect will remit the Supplier Payout to the Supplier in accordance with Section 7 of these Terms.

While we work to ensure our users have a positive experience, we do not and cannot guarantee: (a) the existence, quality, safety, suitability, or legality of any Service or Supplier; (b) the truth or accuracy of any listing description, review, or other content provided by users; or (c) that any Supplier will perform their Service to any particular standard.

When you place a Booking through the Platform, you are making an offer to purchase a Service from the Supplier at the price and on the terms displayed at checkout. A binding Service Agreement between you and the Supplier is formed when: (a) you have completed the checkout process and payment has been successfully processed; and (b) you receive a Booking Confirmation.

By placing a Booking, you agree to: (a) pay the full Client Charge as displayed at checkout; (b) comply with these Terms; (c) comply with the Supplier Service Terms applicable to your Booking (as displayed at checkout); and (d) provide accurate information regarding the service location, access, and requirements.

Each Booking is assigned a unique Booking Reference. You should retain your Booking Reference for all correspondence regarding your Booking.

When a Booking is marked as completed by the Supplier, the Supplier Payout (being the Service Price less the Commission) is held by Select2Connect for a minimum Holding Period of forty-eight (48) hours before being released to the Supplier’s connected payment account.

The Holding Period exists to:

• Allow the Customer time to inspect the completed work and raise any immediate concerns.
• Provide a window for the Customer to raise a Dispute if the work is unsatisfactory.
• Protect both parties in the event of a disagreement about the quality or completeness of work.

If no Dispute is raised within the Holding Period, the Supplier Payout is automatically released to the Supplier. If a Dispute is raised during the Holding Period, the Supplier Payout is frozen until the Dispute is resolved in accordance with Section 14.

Each Supplier may set their own Supplier Service Terms that apply to their Services. These terms may include, without limitation: prohibited items or materials, weight or volume limits, access and placement requirements, hire periods, damage liability, and additional charges.

Supplier Service Terms are displayed to the Customer at checkout before payment is taken. By placing a Booking, the Customer confirms that they have read and agree to comply with both these Terms and the applicable Supplier Service Terms. The Supplier Service Terms form part of the Service Agreement between the Customer and the Supplier.

Where a Supplier has not provided their own Supplier Service Terms, a set of standard default terms will apply. These default terms cover common requirements including prohibited items (hazardous materials, asbestos, tyres, batteries, electrical items, clinical waste), weight limits, access requirements, and additional charges for non-compliance.

Important: If a Customer breaches the Supplier Service Terms (for example, by placing prohibited items in a skip), the Supplier may be entitled to levy additional charges, refuse to complete the Service, or take other action as specified in their Supplier Service Terms. Select2Connect will support the Supplier’s enforcement of their Supplier Service Terms where the breach is substantiated by evidence.

Our cancellation and refund policy is tiered based on how far in advance of the scheduled service date the Cancellation is made:

Permit Fees paid to local councils are non-refundable once submitted to the relevant authority, regardless of the cancellation notice given.

All applicable fees and charges are subject to the refund policy set out in this section.

Statutory rights: Your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected by this policy. Nothing in these Terms limits your statutory right to cancel within the cooling-off period where applicable.

For full details, please see our Cancellation & Refund Policy.

When a Customer places a Booking, the assigned Supplier is notified immediately via the Platform (and, where available, by SMS and email). The Supplier has an Acceptance Window of two (2) hours from the time of notification to accept or reject the Booking.

When placing a Booking through the Platform, Customers agree to:

• Provide accurate service address, contact details, and access information.
• Ensure the service location is safe and accessible for the Supplier.
• Obtain any necessary permits before the service date (where not arranged through the Platform).
• Not request Services that are illegal, unsafe, or outside the scope of the Supplier’s listed capabilities.
• Be present or make arrangements for access at the agreed service time.
• Provide an accurate description of the work required, including photographs where requested.
• Comply with the Supplier Service Terms applicable to the Booking.
• Not place prohibited waste in skips or containers (including hazardous materials, asbestos, tyres, batteries, electrical items, or clinical waste) unless the Supplier’s Service Terms expressly permit it.
• Not circumvent the Platform to arrange payments directly with Suppliers outside of Select2Connect.
• Treat Suppliers and their staff with respect and courtesy.

Suppliers registered on the Platform agree to:

• Maintain all required licences, insurance, and permits throughout their registration.
• Hold valid public liability insurance with a minimum cover of £2 million (£5 million recommended) and provide proof upon request.
• Honour confirmed Bookings and deliver Services as described in their listing.
• Respond to Bookings within the Acceptance Window.
• Provide accurate pricing information and not charge Customers more than the quoted price without prior agreement through the Platform.
• Comply with all applicable UK laws and regulations relevant to their trade.
• Respond to Customer enquiries and complaints within twenty-four (24) hours via the Platform.
• Notify Select2Connect promptly of any inability to fulfil a confirmed Booking.
• Carry out all work to a reasonable standard of care and skill, consistent with industry best practice.
• Not circumvent the Platform to arrange payments directly with Customers outside of Select2Connect.
• Maintain accurate and up-to-date Supplier Service Terms on the Platform.

All Suppliers must hold valid public liability insurance covering their trade activities for the duration of their registration on the Platform. Suppliers are required to:

• Upload proof of insurance during the registration process or within fourteen (14) days of approval.
• Maintain continuous insurance cover — any lapse may result in immediate suspension of the Supplier’s listing.
• Notify Select2Connect immediately if insurance is cancelled, lapses, or materially changes.
• Hold a minimum of £2 million public liability cover (£5 million recommended for electrical, plumbing, and scaffolding Services).

Select2Connect reserves the right to request updated proof of insurance at any time. Failure to provide valid documentation within seven (7) days of a request may result in Account suspension.

Important: While we require Suppliers to hold insurance, Select2Connect does not verify the terms, conditions, or exclusions of individual Supplier insurance policies. In the event of property damage or personal injury caused by a Supplier, the Customer’s recourse is against the Supplier and their insurer directly.

If you are dissatisfied with the quality of work carried out by a Supplier, or if a Supplier has caused damage to your property, the following dispute resolution process applies:

Customers may optionally purchase a Workmanship Guarantee at checkout. This is a paid add-on (typically £10–£80 depending on the Service value) that provides additional protection beyond the standard Dispute process:

• Twelve-month cover: If the work carried out by the Supplier develops a fault within twelve (12) months of completion, you can raise a Workmanship Guarantee claim.
• Remedial work or refund: Select2Connect will arrange for the original Supplier or an alternative Supplier to carry out remedial work at no additional cost, or issue a refund up to the original Service Price.
• No excess: There is no excess or deductible on Workmanship Guarantee claims.

The Workmanship Guarantee does not cover: normal wear and tear; damage caused by the Customer or third parties; work that was not part of the original Booking; issues arising from the Customer’s failure to follow the Supplier’s aftercare instructions; or breaches of the Supplier Service Terms by the Customer.

The Workmanship Guarantee is optional and separate from the Supplier’s own insurance obligations. It is provided by Select2Connect as an additional layer of consumer protection.

Customers who have completed a Booking may leave a review and star rating for the Supplier. Reviews must be honest, fair, and based on genuine experience. We reserve the right to remove reviews that are defamatory, abusive, fraudulent, or otherwise in breach of these Terms.

Suppliers must not solicit, incentivise, or manipulate reviews. Any attempt to do so may result in immediate removal from the Platform.

Select2Connect does not verify reviews for accuracy and is not responsible for the content of reviews posted by users.

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Select2Connect, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your use of the Platform; (c) your interaction with any other user of the Platform; (d) any Service you provide or receive through the Platform; (e) your breach of any applicable law or regulation; or (f) your breach of any Supplier Service Terms.

All content on the Platform, including text, graphics, logos, icons, images, and software, is the property of Select2Connect or its licensors and is protected by UK and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Suppliers grant Select2Connect a non-exclusive, royalty-free, worldwide licence to display their business name, logo, portfolio images, and service descriptions on the Platform for the purpose of facilitating Bookings and promoting the Platform.

You must not use the Platform to:

• Violate any applicable law or regulation.
• Submit false, misleading, or fraudulent Bookings, reviews, or other content.
• Circumvent the Platform to arrange payments directly with Suppliers or Customers outside of Select2Connect.
• Scrape, harvest, or systematically extract data from the Platform.
• Introduce malicious code, viruses, or other harmful material.
• Impersonate any person or entity.
• Interfere with or disrupt the Platform or its infrastructure.
• Use the Platform for any purpose other than its intended use as a marketplace for Services.

We collect and process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Suppliers who receive Customer personal data (such as name, address, and contact details) in connection with a Booking must: (a) use such data solely for the purpose of fulfilling the Booking; (b) not retain the data longer than necessary; (c) not share the data with any third party without the Customer’s consent; and (d) comply with all applicable data protection laws.

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, if we reasonably believe you have breached these Terms, or if we are required to do so by law. Grounds for suspension or termination include, without limitation:

• Breach of these Terms or any Supplier Service Terms.
• Fraudulent, abusive, or illegal activity.
• Repeated failure to respond to Bookings within the Acceptance Window (Suppliers).
• Repeated poor reviews or substantiated complaints.
• Failure to maintain required insurance or licences (Suppliers).
• Circumventing the Platform to arrange off-platform payments.

Suppliers may deregister from the Platform at any time, subject to honouring all confirmed Bookings. Customers may close their Account at any time by contacting us. Outstanding obligations to other users survive termination.

Select2Connect shall not be liable for any delay or failure to perform any obligation under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, riots, fire, flood, pandemic, epidemic, strikes, government action, power failure, internet or telecommunications failure, or natural disaster.

We may update these Terms from time to time. We will notify registered users of material changes by email or by displaying a prominent notice on the Platform at least thirty (30) days before the changes take effect. Continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and close your Account.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

If you have any questions about these Terms, please contact us at [email protected].

Select2Connect
Registered in England and Wales
Email: [email protected]